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1. What is Red Carpet Car Wash’s Return/Refund policy?
If you are unhappy for any reason with any of our services, we will gladly redo the service at no charge. We do not offer refunds or exchanges. However, in the case of Gift Cards only, if the card number is known, Red Carpet can transfer any remaining balance to a new card. The original card will then be deactivated. Photo ID and/or additional identity verification may be required.

2. If I order a Red Carpet Gift Card or Wash Package online, when can I expect my purchase to arrive?
By default and for a small shipping and handling fee, online purchases are sent via USPS First Class Mail unless otherwise directed by the customer. The United States Postal Service (USPS) First Class Mail usually delivers in 5-7 days. You may choose quicker USPS options for an additional fee, or you can drop by any of our four locations to pick up your purchase normally in less than 24 hours.

3. What is Red Carpet’s privacy statement/policy?
Red Carpet believes that your personal information is private, and we value your trust. We will not sell, solicit, give or otherwise share your personal information with any other firm, organization or individual, subject to any applicable Federal, State, or Local Laws. We do reserve the right to contact you concerning any purchase that you have made from Red Carpet, or for the purpose of informing you of any new products or services that may affect your purchase.

4. Where can I purchase Red Carpet Gift Cards and Wash Packages?
Carpet Gift Cards and Wash Packages are available at any of our locations during normal business hours and online anytime.

5. What if I win, as a prize, a Red Carpet Gift Card, Wash Package or individual Wash Certificate(s) directly from Red Carpet Car Wash as a result of a Red Carpet contest, promotion or drawing?
Cards and Wash Packages or individual Wash Certificates obtained through a contest, promotion or drawing have no cash value and can only be redeemed for services. An expiration date may apply.